FREQUENTLY ASKED QUESTIONS
“How much is it?”
We understand. You want the cold, hard facts. However, many variables affect price (i.e., time of year, amount of time needed, desired vehicle(s), miles driven, fuel prices, etc.) so there is no quick answer that suits every event. The best, easiest and fastest way to get this information is to submit a Price Request (found at the bottom of our “CURRENT OFFERINGS” page) with as much information about your event as possible. We promise we will respond with an estimate of service just as fast as we possibly can!
“Can we come and see the cars?”
Yes, but you will need an appointment. Request one via e-mail on our contact page. Our main office is near the 290 Northwest Freeway and the Sam Houston Parkway.
“How far in advance should I book the car?”
It is advisable to book as early as possible. While standard limousines can often be reserved on short notice, ours are unique and rare vehicles which are frequently reserved well in advance. Although last-minute bookings may be attempted, availability cannot be guaranteed.
“Is the deposit refundable?“
No, the deposit secures your reservation, ensuring the vehicle is reserved exclusively for your use and preventing us from renting it to another party. For details regarding refunds and Event Cancellation Insurance, please refer to the refund clause in our contract.
“Do we get to keep the license plate with our family name on it?“
No, the item is retained for use at a future event. The nominal $20 fee covers the cost of the artwork. The license plates are sourced from Europe and are costly. If you wish to order a new commemorative plate featuring your family name, this service is available for an additional charge.
“Is it possible to adjust the itinerary times earlier or later?”
Possibly. We will make every effort to accommodate your request if feasible. However, if another wedding is scheduled immediately following yours in the same vehicle, this may not be possible. It is advisable to book the car for a longer duration than you anticipate. Should your reception be lively, you might consider extending the rental period.
“Can we drink alcoholic beverages in the car?“
Due to open container laws, consumption (or even open bottles/cans) of alcohol is expressly prohibited in our vehicles. We offer complimentary bottled water and sodas in all of our vehicles. Non-alcoholic champagne and flutes can be provided for an additional cost.
“When does the time we are paying for start?”
The time starts when we arrive to the arrival location at the time you provide on your Service Agreement and ends whenever you release the car at the agreed upon time. If you release the car early, there is no refund on the unused portion.
“Can we decorate the vehicle?“
Decorations are not permitted to prevent any potential damage to the vehicle. If decorations are essential, you may have a friend follow you briefly in a decorated vehicle. However, we recommend maintaining a simple and elegant approach, allowing the beautiful, historic, and vintage vehicle to be the focal point.
“We’re late! Can you drive faster, Chauffeur?“
Our vintage vehicles were designed during an era of more relaxed travel, not for today’s high-speed roads and highways. We operate them with this in mind—prioritizing your safety and the preservation of the vehicle. Kindly factor this into your schedule when making a reservation, and please refrain from requesting the chauffeur to hurry.
“Do you do Latino [or any other culture] Weddings?“
Yes, Jordan Limousines offers services for a wide range of events, with extensive experience multi-cultural celebrations accumulated over the years. Unfortunately, at this time, our team members are proficient only in English. Nevertheless, we are committed to ensuring every client feels welcomed and comfortable.
If you still have not found an answer to your question, feel free to reach out to us on our contact page and we will address your concern as soon as we can. Thank you.
