1. GENERAL(GOA) AND EXTENDED (EOA) OPERATIONAL AREAS: As a guideline, our GOA approximately encompasses all areas inside the 99/Grand Parkway to the west, north and east of Houston; and north of an imaginary line drawn from Sugar Land to Pearland and La Porte southwest, south and southeast of Houston, respectively. Our EOA extends infinitely outside of those boundaries. For the purposes of billing, these boundaries loosely apply and may be adjusted on a case-by-case basis as we deem necessary to accurately assess and bill for costs associated with providing our services; as indicated on estimates, quotes and invoices.

2. RESPONSIBLE PERSON (RP): The person, sometimes referred to as "client," who pays Jordan Limousines for the use of our services, is responsible for the vehicle(s) during the reservation period and adherence to this contract in it’s entirety. This person will also be financially responsible for fees, damage costs, fines, etc., which are incurred during the rental period as a result of non-adherence. The RP is financially responsible for any physical damage done to the vehicle by vehicle occupants or event guests.

3. CHAUFFEUR/ENGINEER/DRIVER (CED): A chauffeur is hired by Jordan Limousines to operate our cars and provide our services when passenger transport is required. An engineer is hired by Jordan Limousines to operate our trolleys and provide our services when passenger transport is required. A driver is hired by Jordan Limousines to operate any of our vehicles and provide our services when passenger transport will not take place. We collectivley and independently refer to these as CEDs which are special individuals specifically chosen by us to receive training in the safe and proper operation of our vintage/custom fleet vehicles, as well as professional chaufeur and special event services. CEDs will always be provided by us with our vehicles. Client provided CEDs are not allowed.

4. RESERVATION PERIOD: Reservations taking place wholly within our GOA will be billed from the time our CED arrives at the first location until all passengers have exited and released the vehicle(s) at the final destination. Reservations taking place either wholly or partially in our EOA may have adjusted start and end times which will be identified as "Additional Reserved Hours" on estimates, quotes and invoices. Partial hours are rounded up for billing purposes but listed times will be strictly adhered to during provision of services.

5. LIMOUSINE: We use the term “limousine” loosley - to mean “unique, rare or fancy car” - and exclude any connotations which suggest or denote brand, make, size, length, age, seating capacity, features or accoutrements.

6. TROLLEY CAPTAIN: A group leader who accompanies and assists the engineer with passenger counts, behavior and embarking/disembarking; as well as directing the engineer to the various itinerary locations and authorizes release of the trolley at the end of the reservation period. Client must provide a Trolley Captain for all trolley reservations with passenger counts between 10-24 (24 is the maximum per ride) and/or more than 4 unique itinerary destinations. If the client does not provide a Trolley Captain, Jordan Limousines will automatically provide one for an additional charge.

1. PAYMENTS/BALANCE: Payments against a reservation balance can be made at any time by e-mail request. All reservation balances are due 14 days in advance of event.

2. RETURNED CHECKS: There will be a $35 fee for each returned check for any reason.

3. REFUNDS: Deposits are non-refundable. If we initate a cancellation, a 100% refund of all monies paid (inlcuding deposit) will be given. Client-initiated cancellations - for any reason - will be refunded according to the following schedule:

• 181+ days notice = 100% refund, less each vehicle deposit + $150 cancellation fee
• 121 – 180 days notice = 75% refund, less each vehicle deposit + $150 cancellation fee
• ​61 – 120 days notice = 50% refund less each vehicle deposit + $150 cancellation fee.

 There will be no refunds for cancellations within 60 days or less of the reservation date. We strongly encourage the purchase of event cancellation insurance (i.e., nasep.org, wedsafe.com or protectmywedding.com).

1. CONTACTS: Reliable names and phone numbers for financial and event contacts must be provided in the respective places on our Service Agreement so we can properly perform our services. We accept no responsibility for service failures due to inaccurate or missing contact information.

2. TIME CHANGES: We request that you send us an email to reconfirm times and addresses 24 - 48 hours before the event. It might be difficult or impossible to make changes less than 24 hours prior to the event. In many cases, the start or finish times may be difficult or impossible due to reservations before and after the event. Changes to times or addresses which rest within the agreed upon reservation period are not a problem; but might result in extension into overtime, if available, and incur those costs. Changes to start or finish times on the day of the event (assuming the vehicle is available) may incur a $175 fee, in addition to unplanned overage hourly rates.

3. OVERTIME-SCHEDULED/UNSCHEDULED: We are happy to accommodate unplanned overages, provided the vehicle is not needed at a conflicting time for a subsequent event. We do not bill in pro-rated or partial hours/minutes. For example, 4 hours and 16 minutes would be billed as 5 hours (unless other arrangements are made in advance). We provide a 15 minute grace period before assessing overage charges but, once assesed, the time for which the overage is assessed begins at the end of the original reservation period - not after the 15 minute grace period. Unplanned overages are assessed at a higher rate (as indicated in estimates, quotes and invoices) than additional reserved hours and with an additional $175 fee. We strongly advise reserving enough time for the occasion, taking into account the following considerations: traffic and/or re-routing, unready passengers, pre- and post- event photography (including setup time), etc. To considerably reduce reservation time and encourage timely flow during an event involving passenger groups, we strongly advise directing all passengers to meet at one pick up location instead of the vehicle having to stop at multiple locations to collect all passengers in the group. Our vehicles travel MUCH slower than most others, significantly increasing travel time. Also, the service we provide involves activities that inevitably take time (i.e., drop-off lane congestion, passenger embarking/disembarking and seating, waiting for unready passengers, etc.). Please plan accordingly when choosing the amount of time desired for the reservation. Trust our experience when we advise that events in general take up more time than anticipated. We suggest reserving the vehicle a little longer than needed as this costs less than unplanned overages on the day of the event. We plan only enough time between reservations to allow for travel from one to the next. Therefore, at a certain point the vehicle could automatically be released at the CED's discretion, despite passengers not being ready, so it can fullfill it's next obligation. A daytime event might have time restrictions imposed by another subsequent evening event, preventing overtime use of the vehicle. An evening event usually does not have this issue but never assume so. Taking all of this into consideration, if it is very possible or probable that more time might be needed than originally estimated, it should be accounted for by selecting appropriate start and end times on the Service Agreement. Unplanned overages will be granted upon immediate, successful payment via cash on site paid to the CED or digital payment link provided via text at time of overage request.

4. EARLY RELEASE: There will be no refunds for unused time after early release, due to not requiring the vehicle for the remainder of a reservation period, because it was removed from our availability calendar for the agreed upon time.

5. RESCHEDULING: Reschedule requests for any reason other than inclement weather, natural disaster, mechanical breakdown, etc. may incur a substantial rescheduling fee (assuming vehicle availability) which will be quoted at the reschedule request.

6. SURPRISE RESERVATIONS: If the arrival of the vehicle is a surprise to anyone (i.e., Bride, Groom, etc.), you must indicate that in the appropriate field on the Service Agreement. This assures that the person will not be contacted by us, ruining the surprise.

7. PHOTOGRAPHY: Please communicate to photographers ahead of time if photos with the vehicle are required. It is advisable to plan poses with the photographer beforehand. Make sure the necessary allowances for photography time are included into the reservation period by selecting appropriate start and end times on the Price Request and/or Service Agreement. Consult the photographer for how much time will be required. If the weather prohibits photography on the day of the event, a separate photo session on a later date can be arranged at a modest price - or free, if at our choice of location and on our choice of date/time.

8. MECHANICAL BREAKDOWNS: In the event of a mechanical breakdown during the provision of our services, delivering our passengers to their intended destination as near as possible to the intended time remains top priority - along with passenger safety - as it is the essential service we provide. We, therefore, reserve the right to continue our service by, first, using any of our other vehicles; then, employing commercial/public transport (i.e., another transportation company, Uber, Lyft, taxi cab, Metro, etc.) without any further cost to the RP. Clients shall consider mechanical breakdowns a reality of transportation in general, regardless of the mode or vehicle utilized, thus being a possibility at any time despite best intentions to prevent it; and, as such, is a no-fault occurence which will not be considered a cancellation nor provide reason for refund. In the event of the inability to provide our services with any of our fleet vehicles due to mechanical breakdown, we will reschedule the use of our services with a cost equivalent to the original reservation for a future event/date of the client's choosing, pending vehicle availability. Mechanical breakdown of a vehicle prior to the date/time for which it is reserved will not be considered a cancellation nor provide reason for refund but will be addressed by, first, offering the client a choice of any of our other available fleet vehicles; then, the option of equivalent cost services to be used for a future date/event.

9. EXPECTATIONS: We are very serious about giving the quality of service we believe our customers deserve. That is an expectation we welcome. We also maintain an expectation of our customers: that they join us in preserving our vintage, historically significant antique vehicles for future generations.

1. SERVICE ANIMALS AND/OR FAMILY PETS: Service animals are welcome but we will assess a $250 cleaning fee per occurence if the animal urinates or defecates in the vehicle, as well as causes other damage in any way.

2. VEHICLE DECORATIONS: Vehicle decoration is prohibited in any way, shape, fashion or form; other than what is agreed upon with us beforehand. The use of glitter, confetti, silly string, etc will incur a cleaning fee of $250. Tieing tin cans (or anything else) to the vehicle is strictly prohibited. There will be a $250 fee assessed if ANYTHING is taped to the painted surfaces of the vehicle. Paper signs may be taped on window glass; but not the windshield, front side windows or others that would obstruct the view of the CED. The sides and rear of our trolleys have attachment points where banners may be secured with zip ties. Communicate in advance for the required dimensions of a banner. RP will be held financially responsible for any damage caused vehicle decoration.

3. NAME PLATES: We generally offer two personalized front license plate services. The fee paid for the personalization on the front plate pays for the setup of this service only. We retain the plate used for this service. We also offer a keepsake option which pays for materials needed to create a new, unused front license plate (including the personalization) to keep as a remembrance of the occasion. Alternatively, two plates can be ordered for the maiden and married name to be switched while the ceremony is in progress. Also, the “Just Married” plate used on the back of the vehicle can be ordered for a keepsake. Prices for each are listed on estimates, quotes and invoices.

4. SEATING CAPACITY: Do not attempt to exceed (or ask the CED to exceed) the maximum seating capacity of our vehicles. For the safety of our passengers and employees, as well as the integrity of the vehicle and it’s systems, we will not accommodate requests to do so.

5. UNSEATED PASSENGERS: Standing, either inside or on the porch (applicable to only one of our trolleys), will not be allowed while traveling roads, freeways or highways. This will be permitted under certain circumstances at low speeds for short distances (i.e., parades) as determined by the CED.

6. EATING/DRINKING/SMOKING: Eating, drinking or smoking in any of our vehicles is strictly prohibited (food and drink exception: trolleys and beverages supplied by Jordan Limousines). The State of Texas "Open Container Law" does not apply to our trolleys. We cannot, however, provide, serve or otherwise come into contact with alcoholic beverages or their setups. So, in trolleys only, you are welcome to bring your own alcoholic beverages (no kegs) and setups. Vomiting and/or smoking in the vehicle will incur a $250 cleaning fee per occurence, per vehicle.

7. AIR CONDITIONING: Our vehicles may, or may not, have functioning air conditioning systems but please do not expect vintage vehicles to have air conditioning comparable to modern vehicles. The vehicles in our fleet are anywhere between 25 to 60+ years old. Even with functioning air-conditioning, it will likely not be as comfortable as passengers might expect or to which they are accustomed. During trolley shuttle runs, frequent opening and closing of the doors tends to nullify the affect of air-conditioning. For those with whom this might be an issue, we’d like to remind why one chooses to reserve a vintage vehicle: for creating a lasting memory on a special day using a quaint, romantic and classic form of transportation that is uncommon. The pictures will tell the story. The choice of vintage transportation for an event is not about modern conveniences but rather about the kind of story, the feeling of nostalgia and the uniqueness that only vintage transportation can provide. Unavailable, inoperable, or inadequate air conditioning will not be considered a cancellation nor provide reason for refund.

8. MUSIC/AUDIO: On vehicles with functioning Bluetooth audio input, you may broadcast your own music/audio to the device. The operation of any music/audio by the CED will be initiated before the he/she begins driving and will not be adjusted by him/her until the vehicle is stopped and secured in a location that is safe to do so as deemed by the CED. Also, the CED must not be distracted by loud music. If he/she must ask to turn it down more than twice, the music/audio will be terminated and not resumed for the remainder of the reservation. Music/audio that contains lewd, obscene, vulgar, profane or otherwise offensive language/sounds is prohibited. The CED will ask only once for this violation before terminating the offensive music/audio for the remainder of the reservation.

9. MAKING REQUESTS OF THE CED: Do not ask the CED to break any laws (including, but not limited to, speed limits and traffic laws), purchase cigarettes, drugs or alcohol.

10. PASSENGER BEHAVIOR: The RP will be held financially responsible for any damage done to the vehicle by guests resulting from violent, destructive, disorderly or disruptive behavior. If, in the sole discretion of the CED, passengers or event guests for any reason are behaving in a manner that is out of control, unsafe, illegal, dangerous or threatening to life safety as well as the safe operation of the vehicle; he/she will terminate the service immediately, pull the vehicle over to the nearest safe location and order all passengers to exit the vehicle. This will not be considered a cancellation nor provide reason for refund. The CED may or may not issue a warning before taking this action. If passengers refuse to exit the vehicle, the appropriate authority will be contacted and the reason for the response will be explained to them. The CED, at his/her discretion, may notify the authorities in ANY instance of these behaviors. If any passengers or event guests communicate threats of violence to the CED or other passengers, Jordan Limousines will pursue legal action.

11. ILLICIT DRUGS: Possession or use of illegal drugs by anyone is prohibited in any of our vehicles. If the CED observes this, he/she will immediately pull the vehicle off the road at a safe location. All occupants will be ordered to exit the vehicle immediately with the drugs. This situation will not be considered a cancellation nor provide reason for refund. If passengers refuse to exit the vehicle, the appropriate authority will be contacted and the reason for the response will be explained to them. The CED, at his/her discretion, may notify the authorities in any instance of observed illegal drugs.

12. SPEED: The vehicle travels significantly slower than other vehicles. Speed of travel is under the sole authority of the CED and he/she will not accommodate requests to drive faster for any reason. This is for the safety of passengers.

13. CONVOYS: For safety reasons, we will not participate in convoys or allow others to follow our vehicles to destinations. Guests should be advised on how to get to various locations prior to events or designate someone as an escort for a convoy. The CED cannot be distracted by having to make sure convoys stay intact or following vehicles keep up. As an option, we offer trolleys which can be included in the reservation for transport of groups, wedding parties or out-of-town guests.

14. VERTICAL CLEARANCE: Our trolleys must have a vertical clearance of at least twelve feet and will not park or travel where this is not established. We also will not travel any routes which pose any other type of clearance issue for the vehicle. This decision is at the sole discretion of the engineer.

15. REVERSING: We will make every effort to avoid reverse travel as it is statistically the most common situation that results in damage and/or injury. Thus, we will avoid traveling routes that require reverse travel (i.e., deadends, alleys, cul-de-sacs, etc.).

16. NARROW PASSAGE: Our vehicles will not give service to or through locations that are too narrow as deemed by the CED. If this situation is encountered, the service will stop short of the narrow passage at the closest, safe location that provides vehicle egress without reverse travel. This circumstance will not be considered a cancellation nor provide reason for refund. An often unforseen example of this are passages congested with guest’s personal vehicles. It is not practical for the CED to ask for vehicles to be moved, therefore we strongly suggest that guests be well-advised on where to park personal vehicles as to not impede our vehicle travel.

17. UNEVEN/UNPAVED SURFACES: All of our vehicles must remain on maintained paved or gravel roads able to support the vehicle weight, as deemed by the CED. He/she will not drive in mud, standing water, sand, etc.; nor on steep driveways, unmaintained or otherwise uneven, soft or broken surfaces that he/she deems damaging for the vehicle. Refrain from asking the CED to do so. If this situation is encountered, the service will stop short of the insufficient passsage at the closest, safe location that provides vehicle egress without reverse travel. This circumstance will not be considered a cancellation nor provide reason for refund. Repair, towing and storage for damage resulting from the vehicle having to traverse any of these or similar surfaces will be responsibility of the RP.

18. ROUTES: We use typical and common map apps (i.e., Apple Maps, Google Maps, Waze, etc.) for identifying locations and routes, but we appreciate any notification of obstacles, issues or otherwise which may be unknown to us or mapping applications. Please verify that every location in your itinerary is accurate with these apps. If not, please communicate that to us on the Service Agreement and provide alternate maps, directions, instructions, etc. With trolley reservations specifically, notify us of alternative routes which avoid left turns where there is no traffic signal.

19. UNSCHEDULED STOPS/ROUTE OR ITINERARY CHANGES: We carefully plan our routes to be punctual and avoid damage to vehicles or injury to occupants. We prefer to adhere to detailed itineraries as provided on the Service Agreement. Unscheduled stops prohibit our ability to plan accordingly and are thus strongly discouraged due to unforeseen obstacles (parking lot size, prohibitive routes/turns, damaging surfaces, etc.). That being said, we are willing to accommodate some changes on a case by case basis. The CED, at his/her discretion, may allow this but there will be an $85 charge for any unadvised, unplanned stop. If such changes necessitate verbal directions, the CED must be given plenty of notice for turns and stops because our vehicles need time and room to respond and maneuver. Also, we make every attempt to avoid reverse travel. Please be absolutely familiar with all routes and areas required by the unplanned change. A note about parades: be advised that once the vehicle(s) are moving in a parade, there will be no opportunities for a bathroom stop, so plan accordingly.

20. PARKING/STAGING: Please arrange ahead of time large, clearly marked parking and staging areas for our vehicle(s) at each destination in your itinerary. Confirm this on your Service Agreement and communicate this to the CED on the day of the event. For security reasons, the vehicle will not be staged in dark or unguarded areas. If, at the CED's discretion, he/she decides the staging area is unsafe, the vehicle will be repositioned elsewhere, possibly not on location. We may also choose to move the vehicle at locations where people may distract or harass the CED. The CED's secondary responsibility (primary is transporting passengers safely) is safeguarding the vehicle. Do not ask him/her to do anything that would require abandoning our vehicles. We never leave our vehicles unattended. In the event that the CED needs to relocate the vehicle, the RP must assure that communication be maintained with him/her (via a reliable contact person) to arrange a return time.

21. DEPARTURE NOTICE: We do not allow our vehicles’ engines to idle for more than 5 minutes at anytime, especially during the June - September, or any other time of year the temperature exceeds 90 degrees. The CED must be given a 5 minute notice before the passengers are ready to depart so he/she can be prepared to ready the vehicle.

22. WEDDING GETAWAYS: Advise those participating in the wedding couple getaway to not throw birdseed, rice or anything else inside the vehicle. If sparklers are being used, they will have to be staged a MINIMUM of ten feet from the vehicle to prevent causing damage it. If they do happen to damage the vehicle in any way, the RP will be responsible for repair expenses.

23. CHEWING GUM, CANDY, ETC.: These or similar items stuck to surfaces anywhere on or in our vehicles will incur a fee of $250/occurrence for removal. A garbage receptacle will be provided in the trolley for these items.

24. BELONGINGS: At the final drop-off, it is the passengers' responsibility to check the vehicle for personal items. We will assist in the effort to find the owner of any left behind items, but we are not responsible if he/she cannot be located. We will accept absolutely no liability for anything left behind.

25. LUGGAGE: Luggage can be a problem because trunk space is limited in our vintage vehicles and there is no practical storage for such items in the trolleys. For drop-offs at hotels, we suggest another member of the group or wedding party go to the hotel ahead of time, put luggage in the room, get checked in and return the room key. It is also advisable to arrange for bellmen and airport transfer ahead of time for the following morning, if applicable.